Terms and conditions of delivery

General

MusicFairyTales MFT Oy 2962907-2, address: Vuorikatu 11 A, 50100 Mikkeli sells products to companies and consumers in Finland. These delivery terms are suitable for ordering products in our online store and for similar deliveries.

These delivery terms are valid on 1.12.2021 onwards. We may change the delivery terms unilaterally from time to time, so please read our delivery terms every time you order products from our online store.

Products and prices

The features and prices of e-commerce products are presented in the presentation of each product. We reserve the right to change prices and delivery costs, so please check the prices in the shopping cart before accepting the order.

Ordering and contract

You can order products on the website of our online store by transferring them to the shopping cart and confirming the order and paying for the contents of the Shopping Cart in the payment service. You agree to the delivery terms valid for each order.

Right of return and exchange

In accordance with the Finnish Consumer Protection Act, consumers have a 14-day right of return and exchange in distance sales. This means that you have 14 days to be satisfied with your purchase decisions after receiving the product. If the product does not meet your expectations, you can exchange or return it within 14 days. The exchanged or returned product must be unused and in selling condition. You must pay the cost of the return. These costs will not be reimbursed to you.

Customer returns

If the product does not meet your expectations, you can exchange or return it within 14 days. Before returning the product, please contact our customer service by email info@musicfairytales.fi. The exchanged or returned product must be unused and in selling condition. Include the cover note that came with your order and enter the products you are returning, reason for returning them and your account number in it. You will be refunded in approximately one week. weeks. If you have received a broken or defective product or a wrong product, please contact our customer service at info@musicfairytales.fi

Shipping costs

The delivery cost for printed books is 6.90

Payment and payment methods

You can pay for your order using the payment methods described in the online store and available in the shopping cart.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation also confirms the payment method used.
If for any unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.